We are unable to exchange or refund any purchased items as a precautionary measure to mitigate the spread of COVID-19.

Only items which have a manufacturing defect can be returned or refunded, you can return any item with a manufacturing defect to your nearest Boots store (you can find your nearest store in our store locator)

You can also visit our website www.alshaya.com, e-mail us at
customerservice@alshaya.com, or call our contact center on 800-SHAYA or 800-74292.